Privacy Policy

1. Overview & Scope

At The Hour Glass ("we," "us," or "our"), we provide an ultra-secure, highly personalized physical and virtual boutique experience for fine watchmaking collectors. We respect your privacy and are fully committed to protecting your personal data in strict compliance with the Personal Data (Privacy) Ordinance (Chapter 486 of the laws of Hong Kong) ("PDPO") and global privacy standards.

This Privacy Policy details how we collect, store, utilize, and secure your personal records when you interact with our boutique located at Shop G05, G/F, Prince's Building, 10 Chater Road, Central, Hong Kong, or through our online forms and booking systems.

2. Personal Data We Collect

We only collect personal information that is essential for scheduling viewing sessions, conducting Swiss restorations, and sourcing rare timepieces. This data includes:

• Identification Details: Full name, title, and preferred form of address.
• Contact Information: Phone number (direct mobile), email address, and mailing address.
• Horological Preferences: Specific watch brand focus (e.g., Rolex, Patek Philippe), reference serials, historical interests, or mechanical servicing logs.
• Financial Credentials: Basic payment billing configurations and consignment transaction records (excluding raw credit card storage).
• Digital Footprint: IP address, device metadata, and cookie-based browsing metrics collected via our website consent framework.

3. Purpose of Collection

Your personal records are processed strictly for the following operational purviews:

• To schedule and verify your private salon visits at our Prince's Building boutique.
• To execute physical timepiece appraisals, water-pressure testing diagnostics, and caliber restorations.
• To communicate acquisitions results when sourcing specific waitlisted watch models.
• To protect our luxury physical location and database against security incidents or fraudulent transactions.
• To process your cookie preferences for a highly optimized, responsive browsing experience.

4. Data Security & Storage

Due to the extreme value of our horological assets, we implement bank-grade electronic and physical safety measures. Digital data is stored on highly encrypted servers with multi-factor authentication (MFA) and continuous vulnerability scans. All physical client journals or watch appraisal folders are maintained inside high-security private vaults at our Central boutique, restricted to authorized concierge personnel only.

5. Third-Party Sharing

The Hour Glass does not sell, lease, or distribute your personal data to third parties.

We only disclose your information to trusted Swiss manufacture representatives (e.g., brand-specific specialists for heritage verification) or licensed delivery networks when shipping valuable assets, always subject to strict binding confidentiality agreements. We may also release data under legitimate court orders from Hong Kong law enforcement or regulators when legally required.

6. Your PDPO Data Rights

Under the Hong Kong Personal Data (Privacy) Ordinance, you possess the absolute right to:

• Inquire whether we hold your personal records and request a structural copy.
• Request the immediate rectification or updating of any inaccurate data.
• Withdraw your consent for horological newsletters or appraisal updates.
• Request the complete deletion of your records from our active communication databases.

For data access requests, please contact our Compliance Officer directly at [email protected] or via phone at +852 2522 2232.